Please look over the FAQ below. Your question might be one of the lucky ones!
Product Keys, Discounts and Refunds
I already paid for pro, how do I download it again?
Please download Blocker Free from the download page and use your product key to update within the app. If you lost your product key, click here
and enter the email you used to make the purchase. Your product key will be sent to you automatically.
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Resend Product Key
Please enter your purchase email below.
The app isn't what I expected, can you provide a refund?
Yes, please contact me below with your product key or order number and I'll let you know when it's processed.
I have a product key that won't work anymore, what gives?
Usually, this happens if a refund was provided. If you have a product key that's only 6 characters long, please contact me below and include it in your message to receive a new one.
Soo, about that student discount you mentioned?
Right! Just
click here
and enter your student email. A (mostly) automatic system will send you a coupon if it determines your email is from a school. Please use your personal email when making the purchase so you can still get your product key after you graduate.
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Student Discount
Please enter your student email below.
General
Do you have a user guide?
Yes, you can read the user guide for a more complete overview of how everything works.
Can you take phone calls or screenshare?
Unfortunately, no. As an indie developer, I only have resources to do support via email.
Can I use my product key on more than one computer?
Yes, one purchase lets you install Cold Turkey products on all computers that you use for personal use.
Is my purchase valid for both Windows and macOS?
Yes, your product key will work for both macOS and Windows you own. Linux, ChromeOS, Android, iOS or other operating systems are not supported.
Do you have a version for my phone?
Android, iOS or other operating systems like ChromeOS are not supported. Limitations in the operating system prevent apps like Blocker from being hard to delete.
Do you have a Linux version?
No, unfortunately it's hard enough to support two platforms already. Maybe in the future, but not right now. Thanks for understanding!
Can I prevent myself from disabling the extensions or uninstalling the software?
Yes, locking your block will make the uninstaller fail when you click "Next" and will also block your browser until you enable the extension again.
Do you have a free trial of the pro version?
Yes, a free 7 day trial is included in the free version. Just install Blocker Free and click the "upgrade to pro" button within the app to start your trial.
Technical Solutions
I've made a terrible mistake. How can I reinstall completely?
Here are the reinstall instructions. If you don't want to access this page, you can block this URL: getcoldturkey.com/support/reinstall-instructions
My website block isn't working. What can I try?
There could be a few reasons why a website isn't being blocked. Please visit the website blocking troubleshooting section of the user guide to see if it's one of the common issues.
My application block isn't working. Any suggestions?
Some apps can be a bit more challenging to block. Please visit the application blocking troubleshooting section of the user guide to see if we cover how to block that app.
I'm seeing high CPU usage, what can I do?
Please make sure to update to the latest version by following these instructions. If you're using the latest version already, high CPU usage is normal for about 10 seconds after launching an app with administrative privileges. It should go back down to <1% shortly after. If you blocked time changes, having the Settings app open may also cause high CPU usage.
Time changes are blocked under Settings > Block Strictness but I still found a way around it, suggestions?
On Windows, you can restrict time changes by removing permissions for your account. After that, you can block the Group Policy editor from making changes again by blocking this file: C:\Windows\system32\mmc.exe
What are your system and browser requirements?
All supported operating system versions and browsers can be found on our system requirements page.
Contact the Developer
If the FAQ or user guide didn't answer your question, feel free message me.