Effective date: 15 October, 2026
These Terms of Service ("Terms") explains how Cold Turkey Software, Inc. ("Cold Turkey," "us," "we," or "our") governs your use of our services ("Services").
Our Services include our website (https://getcoldturkey.com), hereinafter referred to as our "Website"; our software products (Cold Turkey Blocker, Cold Turkey Writer, Cold Turkey Micromanager, and browser extensions), hereinafter referred to as our "Software"; and other related services, hereinafter referred to as "Service."
In consideration of your use of our Service, you represent and warrant that you are of legal age to form a binding contract, are not a person barred from receiving services under the laws of Canada or any other applicable jurisdiction, and that your use of our Services does not violate any applicable law or regulation.
If you are using our Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you," "your" and "user" includes that entity.
By using our Services, you accept these Terms in full and without reservation. If you disagree with any part of these Terms, you must not access, purchase, download, install or use our Services.
Your download, installation, and use of our Software is governed by our End User Licence Agreement ("EULA"), hereby incorporated by reference. Our EULA may be presented to you during installation or another stage of the Software experience.
You may view, download for caching purposes only, and print pages, files or other content on our Website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms.
Unless provided with express written consent from Cold Turkey, you must not:
You shall not use our Services in any manner that damages, disables, overburdens, or impairs the availability, security, or performance of our Services, or that interferes with any other party's use and enjoyment of our Services. Furthermore, you shall not use our Services for any unlawful, fraudulent, or harmful purpose, or in connection with any illegal activity.
Without limiting the foregoing, you shall not use, embed, process, display, transmit, or distribute our Services in connection with any material that is obscene, sexually explicit, defamatory, abusive, harassing, hateful, or that promotes violence, hatred, or discrimination based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age.
You must not conduct any systematic or automated data collection activities on or in relation to our Website without express written consent from Cold Turkey. This includes:
Copyright law and international copyright treaty provisions protects all parts of our Services. All rights not expressly granted hereunder are reserved for Cold Turkey.
Cold Turkey's name, logo and graphics files that represent our Services shall not be used in any way to promote products developed with our Services. Cold Turkey retains sole and exclusive ownership of all right, title and interest in and to our Services and all Intellectual Property rights relating thereto.
Cold Turkey is a trademark owned by Cold Turkey Software, Inc.
The 1986 Panda Symbol, World Wildlife Fund Canada, and the WWF initials are trademarks owned by WWF.
We use open source software to help provide our Services. Licences and/or copyright notices for open source software can be found in:
We offer our Software and Service in two tiers, Free and Pro. Access to Pro features and some areas of our Service may be restricted. A one time purchase provides you with a licence to use Pro features for the corresponding Software and Service.
Differences between our tiers in Software and Service are kept up to date on our Pricing page. We reserve the right to restrict access and features to our Software and Services and can change or modify features without notice.
Cold Turkey does not transfer the title of our Software or Service to you; the licence granted to you is not a sale.
Your licence may come in the form of downloadable software, download link, product key, or other material to access our Software or Service. It is your sole responsibility to keep all licence materials secure and confidential.
You shall not allow others to use, copy or evaluate copies of our Software or Service. The sublicence, networking, sale, or distribution of copies of our Software are strictly forbidden without the prior written consent of Cold Turkey.
Your licence to use our Software and Service is restricted to personal use. A separate licence agreement is needed to use our Services for non-personal use, such as, but not limited to, commercial, non-profit, government, and educational organizations. Please contact us using our support forms or support email for more information.
Your licence to use our Software and Service may be used on all Windows and macOS devices you own.
Licences are valid for the commercial lifespan of our Software and Service. This means your rights continue for as long as we continue to operate and make our Software and Service commercially available. Your licence can be used on future updates to our Software.
Any failure to comply with these Terms will result in automatic and immediate termination of your licence. Upon termination of this licence, you agree to immediately cease use of our Services and destroy all copies of our Software. Upon termination of your licence, you are not entitled to any refund.
Prices and currency may vary depending on your location. Prices are inclusive of applicable taxes unless otherwise specified. We reserve the right to change prices at any time without notice.
All Software and Service purchased are delivered to the email address provided at checkout.
We may, from time to time, provide discounts for our software by way of coupon code for various reasons. We reserve the right to change or cancel coupon codes, discount amounts, and eligibility requirements at any time without notice.
Student discounts are reserved for students and immediate parents or guardians of students. Students must be currently enrolled in a qualifying educational institution at the time of purchase. Proof of active enrolment is verified using a student email address or with sufficient other evidence.
We offer a 30 day money-back guarantee ("Guarantee") for initial purchases of our Software. To request a refund under this Guarantee, you must contact us using our support forms or support email within 30 days of your purchase.
Refund requests made more than 30 days after the purchase may be processed out of good will, but only if technically possible. Paddle, our Merchant of Record (“MoR”), may limit the refund eligibility period depending on the payment method used.
You may encounter technical problems, incompatibilities or other reasons for a refund after the refund period has expired. Refunds requested after 30 days of your purchase are not guaranteed.
We reserve the right, in sole and absolute discretion, to refuse any refund request if we determine or reasonably suspect that you are engaging in fraudulent activity, bad-faith practices, or abuse of this Guarantee. Without limiting the foregoing, any user who has previously submitted more than 2 refund requests across any account, entity, or timeframe shall be deemed to have abused the policy, and Cold Turkey reserves the right to permanently refuse any subsequent refund requests.
All payment transactions, including refunds are conducted by Paddle, our Merchant of Record (“MoR”). The MoR is the legal seller of record for the transaction. Once a refund has been submitted to our MoR, our legal duty regarding the refund is deemed fully discharged and fulfilled. Cold Turkey bears no responsibility, liability, or obligation for any subsequent delays, errors, non-settlements, or failure of funds to reflect in your bank statements.
As part of our Service, we offer technical support for our Software over email. A support ticket can be created using a contact form on the support page of our Website or by contacting our support email. Our support is provided by a human on a reasonable effort basis.
You must not send, upload, or link to any material:
We can only provide support for issues directly related to our Software. We do not guarantee that every technical issue can be diagnosed or resolved. Some issues may be caused by third-party software, browsers, operating systems, websites, security products, network configurations, or other factors outside of our control.
We not guarantee a particular response time or resolution time. We may discontinue support for older versions of our Software, unsupported operating systems, discontinued browsers, or other environments that Cold Turkey can no longer reasonably support.
We reserve the right, in sole and absolute discretion, to refuse support for users that request support more often than what is reasonable. Support requests related to uninstalling or reinstalling our Software may be discarded if you have explicitly requested us to discard requests of that nature in the past.
While we will do our best effort to contact you, we are not responsible for providing support if invalid contact information is provided or if our responses are being filtered before reaching your inbox.
Cold Turkey may periodically provide updates, patches, bug fixes, security updates, compatibility updates, and other modifications to our Software, free of charge. Updates may change, add, remove, or modify features or functionality.
Our Software may provide an update popup to notify you of an update. Some of our Software may update automatically. We aim to list as many relevant details to the update on our News page.
Cold Turkey provides productivity software designed to help you block distractions. Depending on the product and how it's used, our Software may:
You acknowledge, by using our Software, that it's use can be similar to a commitment device. Our software may intentionally prevent you from changing Software settings, uninstalling our Software, or otherwise circumventing restrictions.
If you're not careful, you might configure our Software to block things you did not intend to block. You are responsible for reviewing and configuring your settings appropriately.
Our Software heavily interacts with third-party software outside of our control, including operating systems, browsers and browser extension APIs.
Changes or configurations made by third parties may cause our Software to malfunction, lose functionality, or cause features to be temporarily or permanently unavailable.
Without limitation, this may include:
We aim to regularly test beta versions of upcoming operating systems and browser releases to fix compatibility issues. However, we can not guarantee that all issues are identified or can be fixed.
Our Software may contain bugs which can cause interruptions. We may investigate reported problems and attempt to provide fixes, updates, workarounds, or other assistance, but we do not guarantee that every issue can or will be resolved.
You will indemnify, hold harmless, and defend Cold Turkey, its directors, officers, employees and agents against any and all claims, proceedings, demand and costs resulting from or in any way connected with your use of our Services.
In no event (including, without limitation, in the event of negligence) will Cold Turkey, its employees, agents or distributors be liable for any consequential, incidental, indirect, special or punitive damages whatsoever (including, without limitation, damages for loss of profits, loss of use, business interruption, loss of information or data, or pecuniary loss), in connection with or arising out of or related to these Terms, our Services or the use or inability to use our Services or the furnishing, performance or use of any other matters hereunder whether based upon contract, tort or any other theory including negligence.
Cold Turkey's entire liability, if within 30 days of the purchase date, is limited to your reimbursement of the purchase price of the Software and Service (the amount paid by you) in exchange for the return of the product, product key, and all materials that constitute a transfer of licence from the customer back to Cold Turkey. Cold Turkey does not accept any liability and no exchange is to be expected to take place after 30 days of the purchase price.
These limitations of liability apply even if we expressly advised of the potential loss.
You expressly understand and agree that your use of our Service is at your sole risk. Our Service is provided on an "as is" and "as available" basis. Cold Turkey expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Cold Turkey makes no warranty that:
Nothing on our Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.
By using our Service, you agree that the exclusions and limitations of liability set out in these Terms are reasonable. If you do not think they are reasonable, you must not use our Service.
You accept that, as a limited liability entity, Cold Turkey has an interest in limiting the personal liability of its directors, officers, employees and agents. You agree that you will not bring any claim personally against Cold Turkey's directors, officers, employees and agents in respect of any losses you suffer in connection with our Service.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in these Terms will protect Cold Turkey's directors, officers, employees and agents as well as Cold Turkey.
If any provision of these Terms is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of our Terms.
You hereby indemnify Cold Turkey and undertake to keep Cold Turkey indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Cold Turkey to a third party in settlement of a claim or dispute on the advice of Cold Turkey's legal advisers) incurred or suffered by Cold Turkey arising out of any breach by you of any provision of these Terms, or arising out of any claim that you have breached any provision of these Terms.
Without prejudice to Cold Turkey's other rights under these Terms, if you breach these Terms in any way, Cold Turkey may take such action as deems appropriate to deal with the breach, including termination of your licence, suspending your access to our Services, prohibiting you from accessing our Website, blocking computers using your IP address from accessing our Website, contacting your internet service provider to request that they block your access to our Website and/or bringing court proceedings against you.
Cold Turkey may revise these Terms from time to time. Revised Terms will apply to the use of our Service from the date of the publication of the revised Terms on this website. Please check this page regularly to ensure you are familiar with the current version.
Cold Turkey may transfer, sub-contract or otherwise deal with Cold Turkey's rights and/or obligations under these Terms without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms.
If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These Terms, together with our Privacy Policy and EULA, constitute the entire agreement between you and Cold Turkey in relation to your use of our Services, and supersede all previous agreements in respect of your use of our Services.
These Terms will be governed by and construed in accordance with the laws of Ontario, Canada, and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
Your use of our Services may involve the collection and use of your information. Our collection and use of your information is described in our Privacy Policy, hereby incorporated by reference.
If you have any questions, concerns, or requests regarding these Terms, please contact us: